Returns

Christmas Returns Policy

Shop with confidence this season with our extended Christmas returns policy. In addition to our standard returns policy, any items ordered online at between Friday 1st November 2024 and Wednesday 25th December 2024 can be returned up until (and including) Sunday 5th January 2025 or the usual 30 days depending on which is longer. Please ensure that any unwanted gifts are unused, in their original packaging and still have all tags attached - as per our standard returns policy.

Our change of mind policy applies in addition to, and does not affect your statutory rights. Feetures Customer Return Policy and Procedure is in place to ensure that each item is dealt with quickly and professionally. If for any reason you wish to return your product, please contact us at hello@feetures.co.uk. We will allow a change of mind return for refund or exchange, provided that the item in question is:

Please note, returns will need to be returned at your own expense.

We will allow a change of mind return for refund or exchange, provided that the item in question is:

• A full price item purchased at feetures.co.uk 
• Returned within 30 days of purchase
• In original purchased condition with tags attached
• In original & undamaged packaging
• Has not been worn
• Not damaged in any way

· Items purchased from a Feetures authorised partner, must be returned to the store of purchase.

We will require your order number, postcode and email address, to be included in your returns parcel along with the original despatch note. Please ensure you follow the next steps:

• Place all the items you wish to return, including the Despatch Note, into the package and seal it. Make sure the items fit as snugly as possible, (without squashing the product please), to avoid excess shipping costs. Also ensure there are no previous tracking or shipping labels attached to the outer packaging.
• Please then visit your nearest Post Office and arrange to send the package to the address below. We suggest that you ship the parcel with an economy tracked service to be able to monitor the returned items.

Feetures UK
Unit 58 Cwmbran
Llantarnam Industrial Park
Wales
NP44 3AW
United Kingdom

We do not offer refunds on Gift Cards.

Faulty Returns

If you wish to make a faulty return, please email our Customer Service Team at hello@feetures.co.uk. Please include a photo of the faulty product and your order number in your email. Our Customer Service Team will then advise you on the next steps. We are unable to provide this service for products where faults have been caused by accident, neglect, misuse or normal wear and tear.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether it has been approved or rejected for your refund. Please note that it can take up to 10 days for your return to be processed and an exchange or refund to be issued.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us and we can provide more information and where to send your products.

Other Enquires

For any other queries, please email our Customer Service Team at hello@feetures.co.uk. Please reference your order number on all communication so we can assist you in a timely manner.