Feetures UK Guarantee & Sock Warranty
Bought Feetures recently and something doesn't look right?
Don't throw them away. Take a photo, keep your proof of purchase if you have it, and contact us at hello@feetures.co.uk. We'll take a look.
UK Guarantee
We make Feetures socks to be worn hard, washed often and enjoyed for miles. They’re designed to be durable, comfortable and built to keep up with whatever you get up to.
But occasionally, a pair may not live up to the standards we expect from Feetures. That’s where our UK Guarantee comes in.
If you experience a genuine product quality issue with your Feetures socks, we’ll take a look and, where appropriate, arrange a replacement.
What does our UK Guarantee cover?
Our guarantee is there to cover genuine faults or premature product failure.
Examples include:
- Holes or premature thinning in the fabric
- Seams that unravel or come apart
- Other manufacturing or material defects
- Stretching or shrinkage that appears to be caused by a product fault rather than normal use
We know our socks should last well beyond your first few runs, walks or workouts — so if something doesn't look right, let us know.
What isn't covered?
Our UK Guarantee is designed to cover product quality issues, rather than the natural effects of long-term wear and tear.
So, unfortunately, it doesn't cover:
Normal wear and tear
Socks are made to be worn. Over time, even very good socks will show signs of it. That's normal.
Damage caused by misuse or abnormal use
If your socks have been used for something they weren't designed for, we're probably not going to be able to help.
Damage caused by incorrect care
Please follow the washing and care instructions. Your socks will thank you for it.
Incorrect fit
If your socks have stretched because you've been wearing the wrong size, that's not considered a product fault. If you're unsure about your size, we're happy to help you find the right fit.
Lost socks
We'd love to be able to blame the washing machine, but unfortunately that's between you and your laundry basket.
Socks that have been thrown away
Please don't bin them before contacting us. We'll need a photo of the socks to assess your claim and may ask you to retain or return the affected pair.
Socks that have simply had a very long and successful life
We love that you've got your money's worth. Our guarantee isn't an unlimited replacement service for socks that have reached the end of their natural lifespan.
What do we need from you?
If you think your socks have a genuine product issue, please contact us at hello@feetures.co.uk.
To help us assess your claim, please include:
- A photo of the affected socks — please make sure the issue is clearly visible.
- Your original purchase details, where available, including your order number, purchase date or retailer.
- A brief description of the issue — tell us what happened and how the socks have been used.
- The product details, such as the sock style, colour and size, if you have them.
Please don't throw the socks away before contacting us. We may need further information or ask you to retain the pair while we assess your claim.
We'll review your claim and let you know the next steps.
Where did you buy your Feetures socks?
Bought directly from feetures.co.uk?
We're happy to help. Please contact us at hello@feetures.co.uk with the information above.
Bought from an authorised Feetures retailer?
Please contact the retailer you purchased from, as they will need to handle your guarantee claim.
One final thing
We want you to love your Feetures. That's why we stand behind the quality of our socks.
Our UK Guarantee is our way of putting that into practice — it's there for genuine product issues, not because we're expecting your socks to live forever.
And if something doesn't look right, we'd much rather you tell us than carry on running around in a pair of holey socks.